Your organization’s financial health
depends on your employees’ ability to stay on top of accounts
receivable and to collect past-due accounts while still maintaining
the goodwill of valued customers. No easy task! This intensive
program gets participants up to speed fast on the nuts-and-bolts
issues involved with collecting overdue money and provides them with
an arsenal of techniques for combating the many challenges they face
on the job.
We’ll cover all the bases, including how to overcome customer
excuses, super-effective telephone collection techniques, how to
write a collection letter that gets results, how to keep track of a
large number of accounts, and how to calmly deal with abusive, and
angry customers. Participants will learn “what to say when” phrases
for specific tough situations, and how to stay upbeat and positive
during a tough day.
Must-know legal issues will include do’s and don’ts for collecting
money legally, how to know when to consider legal action to collect
a past-due account and how to work successfully with collection
agencies. This program is beneficial to accounting professionals,
collection professionals, financial managers, salespeople, customer
service managers, credit professionals and small-business owners.
Call
Western Capital for more information.
(877)
517-9555
Get Full Pricing
Information Here
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